Frequently Asked Questions

You can be up and running in under 24 hours! Here's how:

1. Sign up - Takes 5 minutes
2. We configure - We set up your account and branding
3. Upload employees - Simple CSV upload
4. Launch - Employees receive invitations automatically

Compare that to competitors who take 2-4 weeks!

Absolutely not! If you can use email, you can use our platform.

• Intuitive, point-and-click interface
• Automated email invitations
• Real-time dashboards (no Excel!)
• AI insights in plain English
• Priority support when needed

Perfect! We'll guide you through everything:

• Complete training and documentation
• Pre-built Trust Index Survey template
• Priority support (<4 hour response)
• AI explains results and suggests actions

You'll look like an expert from day one!

$3-5K per year for your entire Chamber. That's it.

Everything included: 26 features, 6 AI tools, unlimited surveys, unlimited users, support, and setup.

NO! Zero hidden fees.

Everything is included: unlimited surveys, unlimited employees, all AI features, email automation, support, updates, and data storage.

Yes. Flexible annual contracts with 30 days notice. No cancellation fees. Export all your data anytime.

But here's the thing: nobody cancels. Once you see the results, you'll wonder how you managed without it.

Our AI understands your workplace and tells you exactly what to do:

• Sentiment Analysis - Reads emotions in responses
• Smart Recommendations - Specific action plans for YOUR data
• Theme Detection - Finds patterns automatically
• Predictive Analytics - Warns about issues before they happen

Competitors charge $5,000+ for these. We include them free.

100% anonymous. Guaranteed.

• Unique, anonymous tokens for each employee
• No email addresses attached to responses
• We can't trace responses even if we wanted to
• Encrypted in transit and at rest
• Results only shown when 5+ responses

Yes! You get the best of both worlds:

• Standard Trust Index - Industry-validated questions for benchmarking
• Custom Questions - Add your own for specific initiatives

Most clients use our standard survey and add 3-5 custom questions.

Bank-level security:

• TLS 1.3 encryption in transit
• AES-256 encryption at rest
• Multi-tenant data isolation
• Daily encrypted backups
• 24/7 system monitoring

Yes! We're GDPR-ready with:

• Data privacy controls built-in
• Right to deletion
• Data portability
• Consent management
• SOC 2 aligned security controls

Priority support with <4 hour response time:

• Email support (2-4 hour response)
• Phone support (no phone trees)
• Comprehensive documentation
• Video tutorials
• Live onboarding sessions

All included. No extra charges.

Super easy - three ways:

• CSV Upload - Export from HR system, upload (5 minutes)
• Manual Entry - Add one by one through interface
• We Do It - Send us your list, we'll upload it (free)

We've got you covered:

• Automated reminder emails
• Customizable messaging
• Best practice templates
• Leadership communication guides

Average response rate: 75-85% (industry average is 30-40%)